RETURN & REFUND

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must be unworn, unwashed, unaltered or unused. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

*Please contact Customer Care if you have received an imperfect piece!

There are certain situations where only partial refunds are granted:

Custom orders are not eligible for returns or refunds.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fitop.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

Free international return service is not provided. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can use any return shipping method that is most convenient for you to return your order for a refund. We ask customers to keep their return tracking number until it is confirmed that the returned goods are successfully delivered to the warehouse. Before sending the return, you need to obtain the return number from the customer service center. Shipping fees/duties and taxes are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.